All products by Carbon Cruising are covered for a period of 12 months from; the date of sale to the first-use purchaser.  In accordance with local laws, Carbon Cruising will repair or replace, at our discretion, any product which proves to have manufacturer’s defect in materials and workmanship under normal and proper usage.

Only the original purchaser may benefit from the guarantee. Carbon Cruising responsibility for warranty expires when the original owner sells the property of the product or modifies the product.

The warranty does not cover damage caused by excessive stress such as the use of the product after the finding of an anomaly, the use of inadequate working methods, operating the product outside of the specified limits, and the failure to follow the operating instructions.  You must have used the product only as intended and in accordance with the product’s care instructions.

If a defect occurs as the result of the Product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts.  Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.

UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL CARBON CRUISING BE LIABLE FOR ANY PERSONAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

HOW TO SUBMIT A CLAIM

Warranty claims must be submitted by emailing our customer service team at info@carboncruising.com.  A member of our Customer Experience Team will respond within 2-3 business days following a review of your request.

If your warranty claim is approved, you will be supplied with a Return Material Authorization number (RMA#). You must return the product to Carbon Cruising.  You are responsible for all return shipping costs.  We recommend keeping a copy of your tracking number for your records. Products must be returned directly to Carbon Cruising in adequate packaging as to prevent damage.  A copy of the original sales receipt and the RMA# must be included with the product.